Welcome to our General FAQ page: here you will find answers to commonly asked questions regarding retail purchases, equipment rentals, shipping details, and order tracking. Please follow the links, or use the navigation bar if you have specific questions pertaining to catheters, bracing, insurance eligibility, or Medicare/Medicaid coverage.

We are constantly trying to think of new ways to enhance our business model in order to benefit you, our valued customers. We will keep adding answers here to common questions we receive as we think of them, and also update our blog regularly with information on specific products, and services we offer.


What’s your return policy?

Returns are allowed for a full refund within seven (7) days of the purchase date. All items must be in new, and unused condition in their original packaging.

Returns are allowed for a store credit within thirty (30) days of the purchase date. All items must be in new, and unused condition in their original packaging.

After thirty days we do not accept any returns.

Special ordered items (that we do not regularly stock in the store) are subject to a 20% restocking fee, and any additional return shipping charges incurred by the vendor.

For hygienic reasons, and in fairness to others we will not accept returns on any items worn on, or touched by the skin. Please ask beforehand if the item you are purchasing is returnable.


Can my order be shipped directly to my house?

In most cases, yes. Due to the unique relationships we have with our vendors it is possible to drop ship most retail items directly to our customers' homes. If you're interested in having a certain product delivered to your door give us a call, and speak with one of our helpful Customer Service Representatives.

 


How Long Will It Take For Me To Receive My Order?

In most cases it is possible to have your items delivered at home within 1-2 days. However, as a retailer we have to work within the framework our vendors establish, and so orders may be delayed in the following instances:

  • If an item is back-ordered from our vendor it will most likely prolong delivery. If this is the case we will contact you to inform you of the new estimated delivery date. With your permission we can then explore other potential options to get your order sooner, but this may incur additional charges.
  • If an item is shipping from a vendor's warehouse on the west coast it may take longer to receive.